Policy
SHIPPING INFORMATION
All orders will be supplied with tracking details, which can be tracked by the The Courier Guy website.
Orders can take up to 2 weeks to manufacture due to most items being hand made. We will be in contact with lead times.
Standard South African Shipping
- Estimated delivery time is 2-5 business days (Majority of JHB & DNB orders take 1-2 working days, and Cape Town 3 working days, but can take up to 5 working days once the courier collects from us).
- We charge a flat rate of R100.
- We only Ship in South Africa
- Our Courier Service is the Courier Guy
Local Pickup
We offer free local pickup, we are located in Pierre van Ryneveld. For those customers who would like to personally collect their orders please contact us before hand to arrange a time to collect.
Incorrect address or returned parcels
If we are unable to deliver your parcel due to an incorrect delivery address provided, or if the parcel is returned to us as undelivered, the customer will be liable for the postage charges to send it again. If a parcel is undeliverable to the gift recipient, we will be in touch with the person who placed the order to discuss options.
REFUNDS + RETURNS OR EXCHANGES
Unfortunately we do not offer refunds or returns on customised orders.
If you believe you have received a faulty item, please email donodadio1@gmail.com so that we can help you.
* Dono Da Dio does not cover the return postage costs. Return postage costs will be at the buyers expense. We recommend using a service with tracking.